Patient Experience Feedback Program Begins at Good Samaritan

Good Samaritan Hospital is partnering with Real-time Feedback by NRC Health to gather patient experience feedback. Real-time Feedback is a patient experience program that supports organizations to improve the patient experience and help drive service recovery. For years, Good Samaritan has sent paper patient satisfaction surveys to its patients by mail. With this new program, patient surveys will now be in the form of emails and phone calls that consist of no more than 13 questions. Patients will also receive their email or phone call within 3 days of their visit to Good Samaritan or one of its providers.